18500 Privacy Policy – User Personal Data Protection
At 18500, your privacy matters to us. This document clearly explains how we collect, use, store and protect your personal information as a user of our betting platform in Malaysia.
Information We Collect From You
During registration, we collect your username, email address, phone number, date of birth and identity information required for account verification. This information is used solely for account management and legal compliance purposes.
Deposit and withdrawal transactions in Malaysian Ringgit (RM) via local banking methods such as Maybank2u, CIMB Clicks and e-wallets are recorded securely. We do not store full card numbers — only the transaction records necessary for audit and support purposes.
We record device type, operating system, browser type, IP address and usage data such as pages visited and session duration. This information is used to improve platform performance and detect suspicious activity to protect your account.
Betting records, game preferences, promotion interactions and activity history within 18500 are retained for internal analytics, product improvements and delivering more relevant offers to users.
How We Use Your Information
Information collected by 18500 is used for the following purposes:
- Account management — registration, login, identity verification and account-related communications.
- Transaction processing — securely verifying and recording MYR deposits and withdrawals.
- Service improvements — analysing usage patterns to improve platform functionality and interface.
- Security & fraud prevention — detecting unauthorised activity and protecting your account from unauthorised access.
- Marketing communications — sending relevant promotional content based on your preferences, with the option to unsubscribe at any time.
- Legal compliance — meeting legal and regulatory requirements applicable in Malaysia.
We will not use your data for any purpose not stated here without obtaining your consent first.
Cookies & Tracking Technologies
The 18500 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to recognise your device, save your preferences and keep your login session active during use.
We use two main types of cookies:
- Session cookies — temporary cookies that are automatically deleted when you close your browser. They are used to maintain your login status during an active session.
- Persistent cookies — stored on your device for a longer period to remember your language preference, display settings and login details (if you choose to save them).
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security & Sharing
All 18500 user personal data is stored on servers protected with 256-bit SSL encryption. Access to user data is restricted to authorised personnel only and solely for legitimate operational purposes.
We do not sell, rent or share your personal information with third parties for marketing purposes. However, we may share data in the following limited circumstances:
- Payment processors — third parties that assist in processing MYR transactions, bound by strict confidentiality agreements.
- Legal requirements — when required by law or a valid court order in Malaysia.
- Business transfer — in the event of a merger or acquisition, where users will be notified in advance.
Your data will not be transferred outside the country without adequate safeguards and in compliance with applicable data protection laws.
Your Rights as an 18500 User
You have the right to request a copy of all personal data we hold on your account at any time.
If any information we hold is inaccurate, you may request an immediate correction via your account settings or through customer support.
You may request the deletion of your personal data, subject to legal retention requirements and platform technical constraints.
To exercise any of the above rights, contact the 18500 support team through official channels. We will process your request within a reasonable timeframe in accordance with applicable data protection laws in Malaysia.
Policy Changes & How to Contact Us
18500 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be clearly displayed on the website, and you are advised to review this page periodically.
If you have any questions, concerns or requests regarding your data privacy on the 18500 platform, please contact our support team:
- Support email: [email protected]
- Live chat available 24/7 within the platform
- Check section FAQ for instant answers